Help

Welcome to the Stock.Metket Help Center — your one-stop destination for quick answers, how-to guides, and direct support. Whether you're a contributor, buyer, or first-time user, we’re here to make your experience simple and successful.

Browse Support Topics

Getting Started

        • How to create an account
        • Navigating the dashboard
        • Understanding file types and licenses

Downloading & Licensing

        • How to license stock images and videos
        • File format details (JPEG, PNG, MP4, AI, EPS)
        • License comparison: Standard vs. Extended

For Contributors

        • How to upload your content
        • Contributor guidelines and requirements
        • Earnings, royalties, and payouts

Billing & Payments

        • How to purchase credits or subscriptions
        • Payment methods we accept
        • Requesting invoices and receipts

Technical Support

        • Troubleshooting download issues
        • File not opening? Format help
        • Site speed or loading issues

Popular Help Articles

        • How to find the right license for your project
        • Top reasons why uploads get rejected
        • How to withdraw your contributor earnings
        • Tips for maximizing your search results
        • Managing your account settings

Still Need Help? We’re Here.

Contact Our Support Team:

        • Email: [email protected]
        • Live Chat: Available Mon–Fri, 9:00 AM – 6:00 PM (UTC+6)
        • Response Time: Within 24–48 hours

Community & Updates

        • Join our Contributor Community
        • Follow us on LinkedIn
        • Product updates and announcements